Operations Manager, Domestic Installations – Bristol – £50,000+
Pay: Competitive salary from £50,000 basic, depending on experience
Location: Bristol region (predominantly local working)
Permanent, full time
Benefits: Performance-related bonus, company vehicle, company pension, direct access to the senior management team
Operations Manager Company Overview:
Our client is a long-established local business with a growing domestic installations department, delivering heating, renewable and associated installation work for homeowners and small private clients. Heat pumps are a core area of focus for the department, alongside their wider heating and renewables work. They are going for controlled growth, and this role is about making sure the department can grow without losing quality, customer service, safety, margin or the practical values that matter in a long-established local business.
They are looking for an experienced Operations Manager to lead the day-to-day delivery of their domestic installation work across heating, heat pumps, renewables and associated services. This is a hands-on SME leadership role for someone who understands field operations, engineer productivity, customer expectations, safe working and commercial control.
You will work closely with the Directors, technical colleagues and administration teams, but will be trusted to bring structure, pace and ownership to operational delivery. This is a role where you will be close to the work, the engineers, the customers and the decisions.
They work to ISO 9001, ISO 14001 and ISO 45001 standards, so they are looking for someone who understands the importance of safe sites, quality workmanship, environmental responsibility and accurate records.
You will be a good fit if you enjoy working in a practical SME environment where people know each other, decisions can be made quickly, and improvement comes from common sense as well as clear process.
Operations Manager Role and Responsibilities:
- Owning the installation diary, engineer allocation and forward capacity planning, with heat pump installations a key part of the workload
- Managing Heating Engineers, Electricians, renewable engineers, subcontractors and supporting operational resources
- Ensuring jobs are fully ready before installation, including materials, technical information, access, customer requirements and documentation
- Keeping installations on time, within agreed scope and to the required quality, safety, environmental and compliance standards
- Reviewing completed jobs against quoted labour, actual labour, material use, duration, customer issues and profitability
- Reducing avoidable delays, cancellations, revisits, remedial work and operational bottlenecks
- Working closely with sales, surveying, administration and technical teams so operations supports customer conversion and delivery
- Maintaining a clear operational scoreboard covering productivity, lead times, gross margin, customer feedback, quality and capacity
- Delivering and supporting toolbox talks, safety briefings and operational updates with engineers and subcontractors
- Acting quickly on accidents, near misses, complaints, quality concerns and recurring site issues so lessons are learned and improvements are embedded
Operations Manager Skills and Experience:
- Experience managing installation, engineering, construction or field-based operational teams
- Strong knowledge of domestic heating installations, with experience of heat pump installations or a strong understanding of heat pump delivery
- Wider exposure to renewables, electrical work or building services beneficial
- Confidence planning labour, scheduling work, managing capacity and coordinating multidisciplinary teams
- A practical understanding of quality, compliance, Health & Safety, environmental responsibility and customer expectations
- Commercial awareness, including understanding how planning, productivity, rework and job control affect profitability
- Confidence leading people, setting standards and holding others accountable
- Strong IT skills and confidence using job management systems, reporting and performance data
- Gas Safe, heating, renewable (including heat pump) or electrical qualifications would be advantageous
- IOSH Managing Safely, NEBOSH or similar Health & Safety training would be beneficial
- Equivalent practical experience will also be considered
#J-18808-Ljbffr…