Service Delivery Manager | Customer Experience Lead

ICE – Industrial Cleaning Equipment is seeking a Service Delivery Manager to lead a growing Helpdesk team in Peterborough. This 100% office-based role offers a £40,000–£45,000 salary plus benefits and a 40-hour week with 1 in 12 weekend duties.

You will manage the Helpdesk, ensuring proactive communication with customers and end-to-end query ownership while driving standards and team development.

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