Our Head Office department is in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.
Job Purpose:
To manage and maintain accurate food and ingredient specifications for hospitality and foodservice operations, ensuring legal compliance, allergen control, food safety, and consistency across menus and suppliers.
Key Responsibilities
Specifications & Data Management
Review and approve final recipes to ensure food safety compliance, verifying alignment with approved raw material specifications to produce accurate allergen data sheets, ingredient breakdowns and nutritional data.
Create, review, and maintain ingredient, recipe, and finished dish specifications
Create and manage allergen matrices, ingredient breakdowns, and nutritional data
Work closely with suppliers to ensure all specifications are accurate, up to date, and accessible to operational teams
Maintain data within specification or menu management systems
Allergen & Legal Compliance
Ensure compliance with food safety and allergen legislation (e.g. UK Food Information Regulations, Natasha’s Law where applicable)
Maintain accurate allergen declarations for menus, recipes, and customer information
Support allergen risk assessments and change controls when ingredients or suppliers change
Monitor legislative updates affecting hospitality operations
Supplier & Procurement Support
Liaise with suppliers to obtain ingredient and product specifications
Review supplier documentation for compliance, traceability, and allergen accuracy
Support procurement teams with technical approval of new suppliers and products
Menu Development & Change Control
Support menu launches, seasonal changes, and recipe reformulations
Manage specification updates for menu changes, substitutions, and supplier switches
Work closely with chefs, development teams, and operations to ensure accurate technical data
Quality, Safety & Audit Support
Support food safety management systems (HACCP) and due diligence requirements
Provide specification support for internal audits, EHO visits, and third-party assessments
Support Hospitality with implementing new online systems for Audit and menu calibration.
Assist with customer complaints, allergen incidents, and investigations where required
Skills & Experience
Essential
Experience in food technical environment, quality, or specification roles within hospitality or foodservice
Strong knowledge of food safety, allergens, and hospitality legislation
High attention to detail and strong data management skills
Ability to work cross-functionally with chefs, procurement, and operations
Desirable
Degree or qualification in Food Science, Nutrition, or equivalent
Experience with menu management or allergen software systems
Knowledge of HACCP and food safety standards
Experience working with multi-site hospitality operations
Personal Attributes
Highly organised and methodical
Confident communicator with both technical and non-technical teams
Able to manage multiple menu changes and tight deadlines
Proactive and calm under pressure
Ability to work under pressure
Working Environment
Office or hybrid role with interaction across kitchens, sites, and suppliers
Fast-paced, change-driven hospitality environment
We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.
In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
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