Legal Team Deputy Supervisor (Housing & Debt)
We are looking for a full-time Legal Team Deputy Supervisor (Housing & Debt). You’ll play a key role in supporting the delivery and development of our HLPAS, Legal Aid contracts and Telephone Advice Service (TAS). Working closely with the Legal Services Manager, you will support other team supervisors with advice, assistance and supervisory duties delegated to you, provide guidance on housing and debt cases, and help ensure high-quality advice and representation for clients. The role includes supervising casework, assisting and acting on behalf of clients where required, while helping to maintain excellent standards across the team.
Responsibilities / Key Tasks:
- To assist the Legal Services Manager and team with the supervision of a team of caseworkers and administration staff to ensure the delivery of all services operating within the core hours and in accordance with the KPI targets
- Advise and act on behalf of clients for housing / debt matters from instruction through to completion
- To support with telephone advice where needed
- To assist the face‑to‑face team if and where required including represent clients in the County Court including court duty for possession cases
- Build and maintain a caseload of housing matters, funded by both Legal Aid and privately where required
We are looking for someone who:Has excellent communication skillsCan manage own time effectively with a keen eye for detailCan complete tasks to the highest qualityCan monitor and maintain own standards ensuring work is accurateHas 18 months experience of housing and/or housing debt law
Proud member of the Disability Confident employer scheme
Company: Citizens Advice Mid Mercia Salary: £29,329 to £31,122 a year Hours: Full-time Location: Derby Working pattern: Hybrid – 2 days remote Job type: Contract Posting date: 4 Nov 2026 Closing date: 4 Dec 2026
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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