Sales And Customer Representative

Rewards & Benefits on Offer;

• Competitive salary
• Generous bonus structure
• A long term and opportunity
• Excellent progression opportunities
• Excellent training provided
• Friendly and supportive working environment
• Immediate start date available

The Company you will be working with;

MTrec Commercial are proudly representing our prestigious client on their search for an experienced Sales & Customer Representative to join their team on a full time basis to provide excellent customer service whilst actively supporting the growth of the business through proactive sales activity. The role combines day-to-day customer order management with outbound business development, ensuring customers receive outstanding service whilst identifying opportunities to generate new business and increase sales.

The Role you will be doing;

Customer Service

• Respond promptly to customer enquiries received via the customer service email inbox.
• Process customer sales orders accurately within Sage.
• Issue order confirmations and maintain accurate customer records.
• Add outstanding orders to the Production backorder
• Proactively communicate changes to lead times and delivery schedules.
• Expedite customer orders and liaise with Production, Purchasing and Warehouse departments to provide accurate updates.
• Provide customers with Technical Data Sheets, Safety Data Sheets and other product information as required.
• Maintain excellent communication with customers throughout the order fulfilment process.
• Support the wider Customer Service team during periods of high workload.

Telesales

• Make outbound calls to existing and prospective customers to introduce products and services.
• Generate new sales opportunities through proactive prospecting.
• Build and maintain strong customer relationships through regular contact.
• Manage the sampling approval process from initial enquiry through to commercial order.
• Maintain an active sales pipeline and follow up opportunities in a timely manner.
• Work towards agreed sales activity and revenue targets.
• Identify opportunities to increase sales within existing customer accounts.
• Record customer interactions and sales activity accurately within company systems.
• Support sales campaigns, promotions and new product launches.

System Responsibilities

• Support the implementation, maintenance and continual improvement of the Integrated Management System.
• Promote compliance with ISO 9001, company procedures and customer requirements.
• Support achievement of departmental KPIs and business objectives.
• Maintain accurate customer records and documentation.
• Promote a culture of quality, customer focus and continual improvement.
• Process customer orders in accordance with company procedures.
• Communicate directly with customers regarding order status and lead times.
• Escalate customer concerns, complaints or commercial issues where appropriate.
• Prioritise workload to ensure customer expectations and business targets are achieved.

About You;

Essential

• Excellent communication and interpersonal skills.
• Highly organised with excellent time management.
• Self-motivated and target driven.
• Confident telephone manner.
• Strong customer service skills.
• Good IT skills, including Microsoft Office.
• Ability to perform office-based administrative and customer service duties.
• Ability to use computer and telephone systems for prolonged periods.
• Ability to communicate effectively with customers and colleagues.
• Ability to access warehouse and production areas safely when required.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, positive and enthusiastic attitude.

Desirable

• Previous experience in a sales, telesales or customer service role.
• Experience using Sage or a similar ERP system.
• Experience working within a manufacturing or industrial environment.
• Proven ability to achieve sales targets or KPIs

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