Operations Manager

Job Title

Operations Manager – Complex Care

Location

London (Hybrid)

Salary

£55,000 – £65,000 + bonus + car

Sector

Healthcare / Complex Domiciliary & Community Care

About the Role

Are you an experienced, commercially minded, and CQC-savvy operational leader looking to make a meaningful impact in complex care?

Key Responsibilities

• Operational Leadership: Oversee day-to-day operations across London, ensuring all complex care packages are delivered safely, efficiently, and to exceptional standards.
• CQC Compliance & Quality Assurance: Partner with Registered Managers and clinical leads to maintain “Good” and “Outstanding” CQC ratings, driving continuous quality improvement.
• Team Development & Care Delivery: Lead, mentor, and empower field care supervisors, care coordinators, and support staff to build a high-performing culture.
• Financial & Commercial Oversight: Manage operational budgets, optimise rota management, monitor KPIs, and contribute to business development across the region.
• Stakeholder Management: Build and maintain strong relationships with local authorities, ICBs, hospital discharge teams, clients, and families.

What We Are Looking For

• Proven Experience: Demonstrable track record as an Operations Manager, Area Manager, or senior Registered Manager within complex domiciliary care or high-acuity healthcare services.
• Regulatory Expertise: In-depth knowledge of CQC regulations, Fundamental Standards, and adult safeguarding protocols.
• Leadership Skills: Strong people management capabilities with a proven track record of inspiring teams and reducing staff turnover.
• Commercial & KPI Focus: Confident managing budgets, optimising package margins, and expanding service coverage.
• Location: Based in or around London with the flexibility to visit client sites and offices across the region.

What’s on offer?

• Competitive base salary (£55,000 – £65,000 dependent on experience)
• Performance-related bonus scheme
• Car allowance
• Hybrid working flexibility
• Healthcare and wellbeing package
• Clear pathways for career progression into senior executive leadership

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