Company: Department for Work and Pensions (DWP)
Location: Falkirk
Job Description:
Department for Work and Pensions (DWP) seeks a Customer Resolution Senior Lead to oversee multiple teams across several centres. You will drive improvements in complaint handling, complex escalations, and ministerial-facing engagements, shaping service strategies through insightful data and strong leadership.
The role demands excellent leadership, resilience, and the ability to influence across CMS and the broader department to deliver enhanced customer outcomes.
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Posted: November 8th, 2026