Location: Hybrid, ideally South UK
Working Pattern: Hybrid, with travel to customer sites as delivery requires
Type: Permanent
Salary: Competitive, dependent on experience
Clearance: SC
Company: Tektora, supporting a national security and defence technology provider
Tektora are supporting a national security and defence technology provider who are looking to add an experienced Customer Project Manager to lead the end-to-end delivery of complex technical projects.
You will connect customer priorities to technical execution, controlling scope, risk and cost while aligning cross-functional teams and senior stakeholders around shared goals.
This role would suit someone who enjoys owning delivery end to end, and who is as comfortable defending a project margin as they are chairing a governance session with a senior customer.
The Role
You Will Be Involved In
- Leading end-to-end delivery of medium to large projects and complex multi-track workstreams.
- Owning project representation in approved tools, covering forecasting, resource allocation and partner SOWs and invoicing.
- Controlling scope creep, managing RAID items and maintaining accurate cost and revenue forecasts to defend project margins.
- Acting as the primary delivery liaison, connecting customer business priorities to technical execution.
- Partnering with customer stakeholders on contract change requests, escalations and value realisation.
- Integrating AI and automation for predictive risk management, automated reporting and workflow optimisation.
- Analysing delivery KPIs such as defect rates and cycle times to drive continuous process improvement.
- Establishing clear governance frameworks, metrics and RACI models across cross-functional delivery teams.
Key Experience Required
- SC clearance.
- Demonstrable experience of working in National Security and Defence.
- Significant project management experience, including dedicated experience leading end-to-end delivery of enterprise software, SaaS solutions and/or professional services to external enterprise-level clients, or equivalent relevant experience.
- Experience of delivery frameworks including Agile (Scrum and Kanban), Waterfall and hybrid approaches.
- Experience managing medium to large scale and complex projects, with the ability to proactively identify and minimise risks, handle rigorous delivery timelines, and facilitate high-level communication across cross-functional teams and senior customers.
- Current Project Management Professional (PMP) certification from PMI, or PMI-ACP, CPMAI, or PRINCE2 Practitioner status.
- Ability to build relationships with multiple cross-functional stakeholders, internal and external, resolve conflict and align on shared objectives.
Desirable Experience
- Commercial ownership of delivery, including partner statements of work, invoicing and contract change requests.
- Cost and revenue forecasting with accountability for protecting project margin.
- Use of AI and automation in delivery, for predictive risk management, automated reporting or workflow optimisation.
- Building governance frameworks and RACI models from scratch across cross-functional teams.
- Using delivery KPIs and metrics to drive measurable continuous improvement.
- Experience across MOD, government or wider secure public sector programmes.
Interested?
Tektora are looking to speak with SC cleared project managers from a national security and defence background who have genuinely owned delivery end to end, and who want the commercial and customer-facing side of the role as well as the technical.
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