Company: Department for Work and Pensions (DWP)
Location: Birkenhead
Job Description:
Department for Work and Pensions (DWP) is seeking a Customer Resolution Senior Lead to guide around 150 colleagues across multiple service centres, focusing on complaint handling, escalated cases, and engagement with the Independent Case Examiner (ICE) and Parliamentary and Health Service Ombudsman (PHSO). The role drives service improvements and strategic direction in a fast-paced environment.
The Senior Lead will work with CMS and the wider Department, delivering robust performance, staff
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Posted: November 8th, 2026