Overview
In this Field Service Engineer role, you ensure quick, effective service and support for Leica Microsystems products at customer sites, enabling reliable diagnostics and imaging solutions. You will diagnose and repair complex systems, perform installations, and test IT solutions while traveling across the South UK region. You’ll collaborate with cross-functional teams to identify improvements and drive standard work across the business. This role offers remote work flexibility and a chance to contribute to life-changing scientific and clinical outcomes. You will help turn ideas into impact by delivering high-quality service and continuous improvement in a fast-paced, mission-driven culture.
Pay / Benefits
- Health care program
- Paid time off
- Remote work option
- Flexible working arrangements
- Competitive benefits program
Responsibilities
- Perform service, repair, installation, and testing of products or IT solutions at customer sites
- Diagnose system failures, propose cost-effective solutions, and escalate complex issues as needed
- Respond to customer service requests within the territory and support development of new service or product agreements
Key requirements
- Bachelor’s Engineer Degree Required or similar
- English and preferably regional language
- Excellent Microsoft Office applications (Word, Excel, PowerPoint)
- Travel up to 70% within the South UK Region with occasional UK/EMEA support
- Valid driver’s license and ability to lift/move equipment
- Networking, influencing, and effective communication across functions and levels
- Training and coaching experience
- Strong cross-cultural collaboration and teamwork
- Technical expertise in handling advanced repairs, calibrations, upgrades and allied tasks
- Experience in account management and managing customer requirements
- Ability to apply global processes and drive continuous improvement
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