Professional Services Engineer (4th Line)
Location: Sheffield (with travel to customer sites as required)
Hours: 37.5 hours per week
Salary: £55,000 – £60,000 per annum
About the Role
We’re looking for a Professional Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems.
You’ll be a trusted advisor to clients and colleagues, and the senior escalation point for complex technical issues. You’ll also mentor and coach engineers across the business.
What You’ll Be Doing
As a Professional Services Engineer (4th Line), you’ll work directly with clients to understand their business objectives, technical requirements and risks. You’ll run discovery workshops, site assessments and technical reviews, then produce designs, proposals, statements of work and implementation plans. You’ll also support pre-sales with technical guidance and solution architecture.
You’ll lead the delivery of complex infrastructure and transformation projects. That includes deploying, configuring and migrating Microsoft365, Azure, hybrid cloud, network, security, server and storage platforms, plus infrastructure upgrades and system replacements. You’ll deliver on time and within scope, with clear implementation documentation and handover materials.
You’ll act as technical lead for Priority1 and business-critical incidents, and take ownership of complex escalations from the Service Desk and Engineering teams. You’ll coordinate the technical response, carry out root cause analysis and put preventative measures in place. You’ll keep clients, management and colleagues updated throughout.
You’ll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery planning. As a senior member of the team, you’ll mentor junior and mid‑level engineers, help set technical standards and support onboarding. You’ll keep project records, diagrams and knowledge base articles accurate, in line with ISO9001, Cyber Essentials and our information security controls.
What You’ll Bring
Essential:
- Significant experience delivering infrastructure and cloud projects
- Proven experience in a Managed Service Provider (MSP) or professional services environment
- Strong Microsoft365 and Azure implementation experience
- Experience leading technical projects and managing major incidents
- Excellent troubleshooting and problem‑solving skills
- Strong client‑facing communication and consultancy skills
- Experience producing technical designs and project documentation
- Full UK driving licence
Technical skills (strong expertise across several of these areas):
- Microsoft: Microsoft365, EntraID (AzureAD), Intune, Exchange Online, SharePoint Online, Teams
- Azure: virtual networking, virtual machines, Azure Backup, Azure Site Recovery, identity and security services
- Infrastructure: Windows Server, Active Directory, DNS, DHCP, Group Policy, storage solutions
- Networking: VLANs, routing and switching, firewalls, VPN, wireless, network security
- Security: Microsoft Defender suite, email security, endpoint protection, vulnerability management, security monitoring
- Virtualisation: VMware, Hyper‑V
It would help if you also have Microsoft, Azure or cybersecurity certifications, or project delivery or project management experience.
What’s On Offer
- Health cash plan
- Pension
- Employee discounts
- Wellbeing activities
- Recommend a friend scheme
- Funded social events
- Learning and development opportunities
- Modern office spaces
- Ample free parking
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