Senior Manager, Customer Service Operations (Hybrid)

Company: Bupa
Apply for the Senior Manager, Customer Service Operations (Hybrid)
Location: Manchester
Job Description:

Bupa is seeking an experienced Operational Senior Manager Customer Services to lead a large, multi-site operation supporting Personal, Company and Small Corporate PMI customers. You will drive exceptional service, build a high-performing team across locations, and deliver strategic operational plans.

You will champion customer experiences, manage risks and compliance, and lead change initiatives in a fast-paced environment.

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Posted: November 8th, 2026