Performance Operations ManagerLocation: Westfield Stratford City, LondonSalary: £40,000 per annumContract: Full-timeReporting to: Venue Operations Manager
Help us bring a whole new world to life!Phantom Peak isn’t your average visitor attraction. It’s an award-winning immersive world where storytelling, live performance, technology and hospitality come together, and where guests become part of the adventure.
Following the success of our original venue, we’re building something even bigger and more ambitious at Westfield Stratford City. New stories, new characters, new adventures and a whole new world to explore.
We’re looking for an experienced, hands‑on Performance Operations Manager to help bring it all to life.
You’ll be joining us at an exciting time, helping to build and lead our performance team, establish show operations and ensure everything is ready for opening.
Once the doors open, you’ll be at the heart of making sure every performance runs brilliantly, supporting our cast, coordinating the action and working closely with our creative and technical teams to deliver an unforgettable experience.
It’s a unique opportunity to combine your passion for live entertainment with strong operational leadership.
What you’ll be doing
- Leading and supporting our cast and performance teams.
- Managing performance rotas, attendance, cover and staffing budgets.
- Coordinating auditions, rehearsals, induction and training.
- Ensuring every performance is fully staffed, prepared and delivered to the highest standard.
- Overseeing show readiness and responding to operational issues during live performances.
- Working closely with our Creative, Technical and Venue Operations teams.
- Coordinating performance requirements for corporate events, private hires and special events.
- Supporting the day‑to‑day operation of interactive games and show systems.
- Maintaining strong performance standards while managing staffing costs and operational efficiency.
About you
You’ll have experience managing performers or operational teams within theatre, immersive entertainment, live events, visitor attractions or a similar environment.
You’ll be a confident people manager with excellent organisational skills, comfortable managing rotas, budgets and the challenges of a busy live operation.
You’ll understand how to balance creative excellence with operational efficiency and commercial performance, ensuring every show is delivered consistently and to the highest standard.
Above all, you’ll be a visible, hands‑on leader who enjoys supporting performers, solving problems and making live entertainment happen. Regular evening, weekend and public holiday working will be required.
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