This role offers a basic salary of £40k with on-target earnings up to £64k
Bristol Škoda, SEAT & CUPRA, part of the Mon Motors Group, is looking for an ambitious, self-motivated and commercially focused Used Car Manager to take responsibility for the success and day-to-day performance of our Used Car Operation.
This is a key role within the business, with responsibility for maximising used vehicle sales, profitability, stock performance and customer satisfaction. The successful candidate will be highly organised and process-driven, with the ability to manage and motivate a team while remaining focused on delivering results.
You will take ownership of the used vehicle stock, ensuring it is effectively managed, marketed and presented to the highest possible standard, while maintaining a disciplined approach to stock ageing. Our objective is to maintain an aged vehicle profile of 60 days and under, with proactive action taken to manage vehicles approaching this threshold.
Key Responsibilities
- Take full responsibility for the performance and success of the Used Car Operation
- Lead, manage and motivate the Used Car Sales team, setting clear expectations around activity, performance and customer service
- Ensure all customer enquiries are followed up promptly, consistently and effectively, maximising every sales opportunity
- Monitor and manage the sales pipeline, ensuring opportunities are progressed and converted wherever possible
- Deliver a premium customer experience consistent with the Skoda, SEAT & CUPRA brand and Mon Motors Group standards
- Take ownership of used vehicle stock, ensuring vehicles are correctly positioned, priced, marketed and presented to maximise sales opportunities
- Maintain a robust 60-day aged stock policy, identifying potential aged vehicles early and taking appropriate action to protect stock turn and profitability
- Work closely with the Sales Manager and other departments to ensure the efficient preparation, presentation and sale of used vehicles
- Monitor key performance indicators and take appropriate action where performance is below expectation
- Ensure agreed processes and procedures are followed consistently across the department
- Identify opportunities to improve departmental performance, efficiency and customer experience
- Deal confidently with challenges and unexpected situations, using effective problem-solving and decision-making skills
- Maintain high standards of vehicle presentation, digital merchandising and advertising
- Ensure the team remains focused on generating and converting enquiries, rather than simply processing incoming business
- Contribute to the achievement of departmental and dealership sales and profitability targets
- Liaise directly with Skoda, SEAT & CUPRA UK to ensure compliance with the brand standards
Essential Skills and Qualifications
- Self-motivated, driven and commercially focused
- An experienced automotive sales professional with a strong understanding of the used-car market
- An effective people manager who can motivate, develop and hold a team accountable
- Highly organised and process driven, with excellent attention to detail
- Comfortable working with performance data and using it to identify opportunities and take action
- A confident decision-maker who can think on their feet and solve problems effectively
- Customer-focused, with a genuine commitment to delivering a premium level of service
- Proactive and able to work independently, while also working effectively as part of the wider management team
- Resilient and able to operate successfully in a fast-paced, target-driven environment
- Commercially aware, with an understanding of the importance of stock turn, pricing, margin and aged stock management
- A strong communicator who can build positive relationships with customers, colleagues and manufacturer partners
Working Pattern
This is a 5-day working week, including weekends and bank holidays on a rota basis.
The successful candidate will report directly to the Sales Manager and will play an important role within the Skoda, SEAT & CUPRA management structure.
Why Join Mon Motors Group?
Mon Motors Group is an established automotive group with a strong focus on delivering excellent customer experiences and developing its people. Bristol Skoda, SEAT & CUPRA represents an exciting opportunity for an ambitious Used Car Manager to take ownership of an important part of the business and make a tangible difference to its performance.
If you are an experienced automotive professional who thrives on responsibility, enjoys leading people and has the drive to build a successful and well-controlled Used Car Operation, we would like to hear from you.
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