Contact Centre Manager – Hybrid (Financial Services)

Co-operative Bank plc is seeking a Customer Service Manager for our Customer Remote Contact Centre in Coventry. The role is a 12-month contract focused on leading and coaching a team of Telephone Advisors to deliver first-class customer service, resolving queries efficiently and maintaining high standards across shift patterns.

The position offers a hybrid work arrangement with 2–3 days onsite, a shift allowance, and a discretionary bonus, plus pension and life assurance benefits.

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