Head of Customer Services Ops (Hybrid, 400+ team)

Bupa is seeking an experienced Operational Senior Manager Customer Services to lead a large-scale, multi-site contact centre operation serving Personal, Company and Small Corporate PMI customers.

You’ll inspire a team of around 400 colleagues, drive first-contact resolution, shape operational plans, and collaborate with key stakeholders to deliver outstanding customer outcomes in a fast-paced, hybrid environment.

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