Apprentice Workforce Support Officer – Improvement & Commercial

This is an apprentice Workforce Support Officer post in Warwickshire County Council’s Workforce Improvement & Commercial Team. It supports projects and process changes while providing administrative help with workforce systems, commercial records and customer activity. The 37‑hour role combines hybrid working with on‑the‑job learning and a Level 3 HR Support Apprenticeship, and may become permanent after successful completion and satisfactory performance. Applicants need grades 9–4 GCSEs in English and Maths, no existing Level 3 HR/CIPD qualification or year‑plus HR experience, and accurate spoken English for public advice.

What the job involves

• Update project plans, action logs and progress information for workforce improvement and business projects
• Gather information and feedback for process reviews and identify opportunities to improve
• Help test and implement system and process changes, recording results and raising issues
• Update dashboards, reports and performance trackers using colleagues’ information
• Maintain customer, contract and service records for commercial activities
• Assist with quotations, tenders, invoice tracking and customer account management
• Support customer onboarding, communications, events and promotional activities
• Create and update guidance, templates, intranet content and standard communications
• Handle information securely in line with data protection and information governance requirements

What’s required

Qualifications

• GCSEs or equivalent in English and Maths at grades 9–4
• Must not already hold an HR or CIPD qualification at Level 3 or above

Experience

• Must not already have one year or more of experience in Human Resources roles

Skills & knowledge

• Accurate spoken English to provide advice to the public
• Comfortable using Microsoft Office
• Organised, keen to learn and willing to get involved and ask questions

Other

• Able to travel to work as part of a hybrid working arrangement

What’s offered

• Employer pension contribution typically around 19% per month
• Generous annual leave
• Bank holidays and an additional day at Christmas
• Agile working
• Vivup benefits and discounts platform

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