Customer Services Administrator
Company: Sheffield Hallam University
Salary: £27,241 to £27,865 a year
Hours: Full-time
Location: Sheffield, S1 1WB
Working pattern: On-site
Job type: Permanent
Posting date: 6 Nov 2026
Closing date: 14 Nov 2026
Are you passionate about making a difference? Do you have a strong sense of responsibility for your own actions, love to be organised and self-motivated and have a high level of attention to detail? Do you take pride in all that you do and love to provide a great customer service?
If your answer to these questions is yes, then the role of Customer Service Administrator within the Estates and Facilities team at Sheffield Hallam University may be the right position for you.
We are focused on the providing a great service which provides our staff, students, and customers with a memorable campus experience. While carrying our diverse role we provide a high standard service while supporting the university one team culture. We thrive on the busy and diverse nature of the role and remain positive, dedicated and determined to produce quality work for ourselves and the team around us.
We fulfil many crucial roles in the everyday running of the university. The team are responsible for the University Switchboard and call handling, reception which provides a first point of contact between customers and our service providers.
Essential requirements
- Dealing with customer issues and resolutions, answering queries and signposting/ escalating more complex issues as appropriate, (both on the telephone and face to face).
- Experience of triaging queries to ensure all detail is captured to escalen customer issues to the correct service provider (area).
- Experience of signposting customers both face to face and on the phone/email, to queries and/or escalating issues for a resolution.
- Experience of carrying out administration activities on in house systems (or following an in house processes), such as dealing with Outlook email enquiries, processing new starter ID cards or similar type processes.
- Working effectively in an environment of complex regulations and procedures
- Willingness to work weekends/evenings (occasional for Recruitment Visit Activity or service delivery)
Proud member of the Disability Confident employer scheme
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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