Sales Coordinator/Administrator

Sales Coordinator

Location: Swansea (Office-based)

We’re looking for an experienced, organised Internal Sales Coordinator to join a very established company in Swansea. In this key role, you’ll be the conduit between the customers, the external sales team, and internal departments-keeping orders moving smoothly and service levels high.

What you’ll be doing:

• Supporting the external sales team with customer accounts, enquiries, and lead follow-ups
• Managing the sales order process
• Liaising with suppliers and factories to help ensure timely fulfilment
• Being the main contact for customer queries-updating customers on orders, deliveries, and product availability
• Handling complaints professionally and raising Non-Conformance Reports when needed
• Preparing quotations and ensuring they’re approved before release
• Keeping customer records and portals up to date

What you’ll bring:

• Excellent communication and organisational skills, with strong attention to detail
• Confident Microsoft Office skills (especially Excel)
• A proactive, solutions-focused attitude and the ability to manage multiple priorities
• A professional, customer-focused approach with experience in a sales support or a customer focused role

Additional information:

Competitive salary, pension scheme, 25 days holiday + bank holidays, and training & development opportunities.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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