Assistant Housing Officer

Job Description

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Your new companyn Hays is delighted to be working with an established Housing Association to recruit an Assistant Housing Services Officer to join their Housing Services team on a temporary basis until 18/12/2026.This is a varied role supporting Housing Services Officers with the delivery of a high-quality, generic housing management service. The successful candidate will gain exposure across key areas including allocations, rent arrears, tenancy sustainment, tenancy management, anti-social behaviour, estate management and tenant engagement.Your new role

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• Supporting the allocations process, including housing applications, offers, viewings, new tenant sign-ups and tenancy terminations.

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• Assisting with rent arrears recovery, Universal Credit queries and tenant payment arrangements.

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• Supporting tenancy sustainment through visits, referrals and access to appropriate advice services.

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• Managing tenancy matters, including neighbour disputes, anti-social behaviour and changes to tenancies.

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• Supporting estate management and addressing environmental or tenancy-related issues.

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• Encouraging tenant participation and engagement, including supporting tenant groups and digital engagement.

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• Providing housing advice and contributing to performance reporting.

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What you'll need to succeedn You'll ideally have experience within social housing or a housing-related environment, with strong customer service and communication skills. Experience across housing management, allocations, arrears or tenancy management would be particularly relevant.What you'll get in returnn Grade 6 hourly equivalent n Contract until 18th Dec 2026.n Immediate Start

What you need to do nown If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.n If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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