A Customer Service Role With Purpose.
Looking to build a career in customer service and make a real difference?
About the role
We’re looking for a Customer Care Advisor to join our friendly Customer Experience Team at Plumer House. This is a fantastic opportunity to develop your skills while helping customers feel heard, supported and valued.
As part of our Complaints Team, you’ll be the first point of contact for customers, helping to manage feedback, provide guidance and ensure customer concerns are handled professionally and efficiently. You’ll play an important role in improving the customer experience and helping us deliver excellent services across PCH.
Operational Hours: Monday to Friday, 08:00 – 17:00
What you’ll be doing:
- Supporting customers throughout the complaints process.
- Providing information, advice and updates in a professional and empathetic way.
- Accurately recording customer feedback and case information.
- Maintaining clear and up-to-date records using a range of systems.
- Supporting the wider Customer Experience Team with administrative tasks.
- Helping us learn from feedback and improve our services.
Our ideal candidate for this role is someone who:
- Has a passion for delivering excellent customer service.
- Is a confident communicator with strong listening skills.
- Can handle sensitive situations with professionalism and discretion.
- Works well both independently and as part of a team.
- Is organised, accurate and able to manage competing priorities.
- Is comfortable using IT systems and learning new technology.
If you’re motivated by helping people and want to develop a rewarding career in customer experience, we’d love to hear from you.
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
- Excellent pension scheme with a high level of employer contributions
- Free, fully equipped onsite gym and changing facilities.
- The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
- Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
- Free Employee Assistance programme, including free counselling
- Free annual flu vaccination
- Cycle to Work scheme
- The opportunity to work in a beautiful and vibrant part of the Southwest
- We support digital working with modern devices/smart phones
- It’s fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
- Our modern and spacious offices are right on a bus route, and just three miles from the city centre
- We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
For an informal discussion about this role, please contact Laura Moss, Customer Care Supervisor on 07543 509385.
Shortlisting Date: 23rd November 2026
Interview Date: 2nd / 3rd December 2026
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
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