Customer-Focused IT Service Desk Analyst (1st Line)

Liberty Group is seeking a customer-focused Service Desk Analyst to join our ICT team in Knowsley and deliver first-line IT support across the national business. You will log, triage and resolve incidents, providing remote and on-site assistance to colleagues.

You’ll work with Microsoft 365, Windows 10, Active Directory and device configuration, ensuring excellent service and clear communication throughout resolutions.

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