Enterprise CSM Leader: Growth, NRR & Strategy

Gearset is seeking a CSM Manager to lead the Strategic and Executive Customer Success Managers serving our largest customers from a Cambridge-based, hybrid work environment. You will own Net Retention Rate (NRR) across the segment, build an experienced team, and closely partner with Account Management to spot customer risk early and convert opportunities into clear growth plans.

This role offers autonomy to raise the bar for coaching, develop a proactive operating model, and create enterprise

#J-18808-Ljbffr…