Group Memory Care and Lifestyle Specialist role

Reportingto:DirectorofOperations

ProfessionalStakeholders:GroupClinicalSpecialist,HeadofOperations,HospitalityManager,Clinical Leadand Nurse Manager,Lifestyle Partners

RolePurpose

The Group Memory Care & LifestyleSpecialist will lead the development and delivery of exceptional,evidence-informed memory care and lifestyle experiences across Loveday. Therole brings together specialistdementiaknowledge,meaningfulengagement,memberexperienceandluxuryhospitalityto ensure every member is known as an individual and supportedto live with meaning, purpose, choice, dignityandconnection.Thisisahighlyvisible,hands-ongrouprole.Thepostholderwillsetstandards, coach teams in practice,support complex members and families, audit quality, develop innovativeprogrammes and ensure that lifestyle is embedded within everyday care ratherthan treated as a standalone activities function.Working closely with physicians and healthcare experts.

RoleResponsibilities

• Group-widememorycarephilosophy,standardsandpractice.
• Thequality,breadthandpersonalisationoflifestyleandmeaningfulengagementacrossall residences.
• Memorycareenvironments,routinesandapproachesthatpromoteindependence,orientation, comfort and wellbeing.
• CoachinganddevelopmentofLifestyleteamsandsupportforcare,nursingandhospitality colleagues indelivering meaningful engagement.
• Memberlifehistories,preferences,interestsandroutinesbeingtranslatedintoindividualiseddaily experiences promoting the Legacy Hubto ensure maximum usage
• Specialistsupportformembersexperiencingdistress,changesinbehaviour,transitionorincreasedcognitive need.
• Familyeducationandengagementrelatingtodementia,memorycareandmeaningfuloccupation.
• Qualityassurance,audits,actionplansandcontinuousimprovementrelatingtomemorycareand lifestyle.
• Groupevents,partnershipsandexternalrelationshipsthatenhancememberexperienceleverage Loveday’s depth of relationshipswith healthcare stakeholders
• DevelopmentofinnovativeapproachesthatdistinguishLovedayasaleaderinluxuryseniorliving and memory care.
• WorktounderstandhowtheGellerCommissionreportcanbeleveragetomaximisetheresearchand impact on our work.

MemoryCare–Leadership

• Actasthegroupsubject-matterspecialistfordementiaandmemorycare,promotingcompassionate, evidence-informed and person-led practice.
• DevelopandmaintainaclearLovedaymemorycareframeworkthatreflectsclinicalbestpractice while remainingconsistent with the Loveday member experience.
• SupportRegisteredManagersandclinicalteamswithcomplexpresentations,includingdistress, anxiety, changes in behaviour,communication difficulties and transitions.
• Promotenon-pharmacologicalapproachesandmeaningfuloccupationaspartoftheresponseto distress and unmet need.
• Reviewthelivedexperienceofmembersreceivingmemorycareandidentifyopportunitiesto improve routines, environments, communication and engagement.
• Supportteamstounderstandthepersonbehindthediagnosis,includingbiography,relationships,occupation, culture, interests and lifelong routines.

Lifestyle&MemberExperience

• Set the group standard for an exceptional lifestyleproposition, ensuring programmes are sophisticated,varied,purposefulandtailoredtotheindividualslivingwithineachresidence.
• Movepracticebeyondatraditionalactivitiescalendarbyembeddingmeaningfulengagement throughout the member’s entire day.
• Ensuremembershaveopportunitiesforphysical,intellectual,cultural,creative,socialandsensory engagement, alongside quieterindividual pursuits.
• Championchoiceandspontaneity,ensuringlifestyleprogrammesrespondtomembersratherthanexpecting members to fit our schedule.
• Workwithhospitality,culinary,careandclinicalteamstocreatejoined-upexperiencesreflectinga private members’ club standard ofservice.
• DevelopsignatureLovedayexperiencesandpartnershipsappropriatetotheinterestsand expectations of members.

QualityAssuranceandGovernance

• Undertakeregularmemorycareandlifestyleauditsacrossresidences,includingobservationof practice and member experience.
• Produceclearactionplans,monitorcompletionandescalaterecurringormaterial concerns.
• Usememberfeedback,familyfeedback,incidents,complaints,observationsandqualitydatatoidentify themes and opportunities for improvement.
• SupportresidencesindemonstratingstrongevidenceagainstrelevantCQCqualitystatements, particularly person-centered care, dignity, choice,independence and responsive care.
• Contributetogroupgovernancereportingandprovideassuranceonmemorycareandlifestyle standards.
• Supportpreparationforregulatoryinspections,internalqualityreviewsandduediligenceactivity where required.

Training,Coaching&Culture

• Coachcolleaguesinrealtime,modellingexceptionalinteractionswithmembersratherthanrelying solely on classroom training.
• Developanddeliverpracticaltrainingindementiacommunication,meaningfulengagement,life story work, responding to distressand creating purposeful days.
• SupportinductionandongoingcompetencydevelopmentforLifestylecolleaguesandotherrelevant team members.
• Identifystrongpracticeandcreateopportunitiesforittobesharedacrossthe group.
• Buildacultureinwhicheverycolleagueunderstandsthatcreatingameaningfuldayiseveryone’s responsibility.

Families and External Partners/Stakeholders

• Providespecialistguidancetofamilieswhereappropriate,helpingthemunderstandchanges associated with dementia and howthey can remain meaningfully connected.
• Supportresidenceswithsensitiveorcomplexfamilyconversationsrelatingtomemorycareandmember wellbeing.
• Developrelationshipswithrelevantculturalorganisations,therapists,specialists,community partners and dementia experts.
• RepresentLovedayprofessionallyatappropriateevents,forumsandpartnership meetings.

Continuous Improvement and Innovation

• Keepabreastofdevelopmentsindementiacare,cognitivehealth,lifestyle,technologyand therapeutic approaches and assesstheir relevance for Loveday.
• Pilotandevaluatenewinitiativesbeforerecommendinggroup-wideimplementation.
• Identifyopportunitiesfortechnologytoenhanceindependence,engagement,communicationand quality of life without replacinghuman connection.
• ContributetothecontinuedevolutionofLoveday’spropositionandpositioningasaleaderinexceptional later-life care.

EssentialExperience

• Significantexperienceindementia,memorycare,olderpeople’sservicesoracloselyrelated specialist field.
• Strongunderstandingofperson-centereddementiapracticeandtherelationshipbetween cognition, environment,communication, occupation and wellbeing.
• Experienceofleading,coachingorinfluencingteamsacrossmultipleservicesordepartments.
• Abilitytoobservepractice,identifyriskorpoorstandardsandtranslatefindingsintopractical improvement.
• Excellentcommunicationskillswiththeconfidencetoengagemembers,families,frontline colleaguesand senior leaders.
• Anaturallywarm,engagingandhighlyprofessionalapproach,combinedwiththeconfidenceto challenge constructively.
• Strongorganisationalskillsandtheabilitytoworkindependentlyacrossmultiplelocations.
• Commitmenttodeliveringexceptionalstandardswithinapremiumserviceenvironment.

Desirable

• Relevantprofessionalqualificationinnursing,occupationaltherapy,psychology,dementiastudies, social care, therapeutic recreation or a related discipline.
• Recogniseddementiaspecialisttrainingorpostgraduate study.
• Experiencewithinluxuryseniorliving,privatehealthcare,hospitalityoranotherpremiumcustomer environment.
• ExperienceofCQC-regulatedservicesandquality assurance.

Compensation: Competitive salary

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