Customer Success Manager – AI SaaS, Growth & Renewal

Colossyan is seeking a Customer Success Manager in Greater London to own a portfolio of mid-market and SMB customers. You’ll drive onboarding, adoption, renewals and expansion, working across Sales, Product and Marketing. You’ll run webinars, create in-app guides and automate lifecycle campaigns to scale success.

You’ll be based in London (hybrid, three days in the office) and manage a busy book, using CS platforms like Planhat, Gainsight, Totango or HubSpot to monitor health scores and outcomes.

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