Company: Victorian Plumbing
Location: Skelmersdale
Job Description:
VictorianPlumbing.co.uk is seeking a Customer Services Department Manager to lead, develop and inspire our multi-channel team. You will drive operational excellence across calls, live chat and email while ensuring a smooth post-purchase journey for our customers.
Based in Skelmersdale/Leyland, you will own SLAs, CSAT, and First Contact Resolution, working across Trading periods. A strong track record in e-commerce customer care and people leadership is essential.
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Posted: November 9th, 2026