Patient Experience Manager: Care Navigation Lead

The Chislehurst Partnership is seeking a Patient Services Manager to support the Practice Manager and lead a team of 30 Care Navigators across two sites, ensuring outstanding patient service and efficient operations.

You will foster excellent communication between patients, doctors, and staff, develop processes, handle complaints, and promote high standards of customer care while aligning with practice policies. This is a full-time role in a busy GP setting.

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