We are pleased to advertise a new and exciting opportunity for an outstanding candidate to join our dynamic and energetic CAMHS leadership group as Operational Manager for our Bromley specialist community CAMHS service.
As Operational Manager, you will be responsible for ensuring the efficient and effective delivery of community CAMHS, as part of the CAMHS sub-directorate – providing high quality, safe and responsive mental health services to children, young people, parents/carers and professionals. You will work in close partnership with senior clinical, professional and managerial leads within the Trust to realise our ambitious goals for Bromley CAMHS, and to drive a culture of continuous improvement.
Extensive experience of operational management and exceptional leadership skills are critical to success in this role – you will need to be a strong, compassionate and convincing communicator with an energy and passion for working with children and young people and in delivering transformational change.
Main duties of the job
The purpose of the Operational Manager role is to ensure the efficient and effective delivery of specialist community CAMHS – providing high quality, safe and responsive mental health services to children, young people, parents/carers and professionals.
The post holder will provide senior leadership and management to staff within Bromley CAMHS, working with senior clinical and operational leads to design, implement and manage systems and processes to ensure that services are delivered in accordance with Trust-wide, local and national policies, priorities and regulatory frameworks.
The post holder will be responsible for ensuring that both services are provided in accordance with the THRIVE framework and core CYP IAPT principles, working in partnership with service users, partner agencies and as a part of a multi‑agency system, including as a member of the Trust-wide CAMHS Leadership Group.
Working for our organisation
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
- We Listen
- We Care
Detailed job description and main responsibilities
The post holder will:
- Provide overall management of the service
- Ensure the effective and efficient delivery of care pathways through the service including triage, assessment, treatment, and discharge of children and young people with mental health problems and their families
- Ensure the service is delivered in accordance with CYP IAPT principles
- Work in partnership with Heads of Profession and other clinical leaders, to maintain a culture within the service of excellence in clinical standards and safety
- Operate as a leader within the multi‑agency network of children’s services in Bromley to ensure the service is delivered as part of an integrated system to improve mental health and wellbeing outcomes for Oxleas CAMHS children and young people
- Ensure the service is delivered to meet key performance targets including those relating to the local Children and Young People’s Plan
Person specification
Education & Qualifications
- Degree level education
- Professional qualification relevant to CAMHS (e.g. Social Work, Nursing, Clinical Psychology)
- Post qualification training relevant to CAMHS
- Appropriate management qualification or equivalent relevant experience in health or social care
Experience
- Minimum three years experience of senior/middle operational management of clinical teams in health or social care
- Leadership in planning and implementing service development and change within a clinical / social care setting
- Inter‑agency working at a management level with successful track record of influencing and maintaining good working relationships
- Management of service user participation and involvement in services and implementation of service change as a result of feedback
- Managing resources at middle/senior management level
- Working effectively within the local and national political environment
Skills
- Leadership skills in managing multi‑disciplinary teams with the ability to inspire and motivate staff to provide excellent care
- Skills in working effectively at a management level in a multi‑agency context
- Able to anticipate, assess and analyse situations, problem solve effectively and implement solutions
- Communication and interpersonal skills with the ability to communicate with confidence in writing or verbally to a range of audiences
- Knowledge and ability to manage change effectively; bringing about cultural, operational or structural changes within the service
- Excellent planning and organisational skills with the ability to prioritise work to meet simultaneous internal and external deadlines
- Skills in managing performance, financial and HR management
- The ability to use data to maintain oversight of performance and to identify risks and areas for service improvement
We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme – Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.
If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.
We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.
If you have declared you are part of the armed forces community, you may be asked to provide evidence during the recruitment process. If you misrepresent this information, your offer may be withdrawn. For Armed Forces specific support, see our webpage: https://oxleas.nhs.uk/armed-forces-community/
Use of Artificial Intelligence (AI)
If you choose to use AI or other tools to assist in writing your application, it’s essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you’re applying for. There is also a risk that it can generate false or misleading information. AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Oxleas NHS Foundation Trust and could negatively impact your chances of success in the application process.
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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