Customer Quality & Experience Specialist (Hybrid)

Cadent Gas Ltd is seeking a Customer Quality Support to assure, improve, and embed consistent service standards across the West Midlands Network. Based at Ansty Park Coventry or Planetary Road Wolverhampton, you will split your week between the office and home, focusing on quality monitoring, insight, and assurance to influence outcomes.

You’ll bring attention to detail, analytical thinking, and collaboration across teams to enhance customer experiences.

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