VANRATH is recruiting a Customer Services and Internal Sales Executive for a well-established packaging and manufacturing company. This is a dual-purpose role combining hands-on customer service with internal sales activity, sitting within a busy Customer Services team that reports to the CS & Internal Sales Manager.
On the customer service side, you will manage a portfolio of accounts, processing orders through SAP, confirming deliveries, handling invoice queries, managing stock levels and resolving any complaints or credits. On the internal sales side, you will proactively source new business through outbound calls and emails, build a pipeline of leads via CRM, retain and grow existing accounts and identify opportunities for new products and markets. The role includes occasional customer visits and attendance at trade shows across the UK and Ireland.
Key Responsibilities
- Process customer orders via SAP, confirm availability, issue delivery acknowledgements and manage open orders through to dispatch
- Handle invoice queries, overdue receivables, complaints and credit notes
- Maintain contract pricing, customer master data and contact records to a high standard
- Source new sales opportunities through inbound lead follow-up and outbound cold calls/emails
- Grow revenue from existing internal sales accounts beyond forecast
- Build and maintain a pipeline of new business leads within the CRM system
- Liaise with production, purchasing, logistics and graphics teams to keep customers informed of any delays or amendments
- Visit customers for review meetings and represent the company at relevant trade shows and exhibitions
- Work to clear KPIs including OTIF targets, order confirmation turnaround, pipeline conversion and sales growth
About You
- At least 6 months’ experience in an administrative or customer-facing role
- Strong written and verbal communication skills, PC literate
- Previous experience in customer service, internal sales or account management is desirable
- Experience in food, FMCG or packaging environments is a plus but not essential
- SAP or similar ERP experience is desirable
- Commercially aware with good attention to detail and the ability to manage competing priorities
- Confident handling queries and complaints calmly and professionally
Skills:service advisor customer service sales customer customer service advisor inbound
Benefits:fantastic benefits package
WHJS1_NI
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