Helpline Intern

About the role

You will work closely with the Helpline team, supervised by our Helpline Coordinators to:

• provide specialist, comprehensive, holistic advice and support on the core areas of housing issues, homelessness and housing debt via face-to-face, telephone and digital channels
• develop effective working relationships with service users, external agencies and stakeholders
• develop your knowledge, skills and behaviours to progress to a Helpline Adviser role

To succeed as a Helpline Intern, you will need: dedication to your learning and development journey and have a desire to learn quickly to be energetic about new opportunities to deepen your understanding of the organisation to be self-driven and passionate about achieving positive outcomes for our clients to be willing to take on responsibility and use your initiative.

Skills:Microsoft Communication Teamwork Attention to detail

WHJS1_NI

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