Senior Support Engineer — Remote, Lead Incident Resolution

BlackRainbow Ltd is seeking an experienced Senior Support Engineer to provide technical support across our SaaS and self-hosted platforms. You will own complex incidents, service requests and escalations, combining advanced troubleshooting with clear customer communication.

Working across Engineering, Product and Delivery, you will shape best practices, documentation and runbooks, mentor others, and relentlessly improve service quality, incident response, and customer satisfaction in a

#J-18808-Ljbffr…