Sales Support Administrator
Location: Stansted, Essex
Salary: £30,000 – £33,000
Working Hours: Monday – Friday 9am-5pm
Benefits
- 26 days holiday + Bank Holidays
- Hybrid after training period
- On site parking
- Pension scheme
- Discount on products
- On site EV Charging
We are looking for a Sales Support Administrator to join our client’s growing team. This is a fantastic opportunity for someone with experience in sales support, customer service, or administration to play a pivotal role in supporting customers, Account Managers, and internal teams to ensure the seamless execution of sales activities.
As a Sales Support Administrator, you will provide essential administrative and operational support across customer accounts, sales processes, order management, deliveries, returns, and customer communications. You will act as a key link between customers and internal departments, ensuring a positive customer experience and efficient operational performance. This position requires someone who is highly organised, detail oriented, and confident managing multiple priorities in a dynamic business environment.
Key Responsibilities
- Order Processing
- Process customer orders accurately, ensuring correct pricing, quantities, and delivery schedules.
- Coordinate with logistics teams to ensure on-time order fulfilment and shipment.
- Monitor stock levels and work closely with supply chain teams to proactively manage shortages and availability issues.
- Manage customer communications via phone and email in line with company guidelines.Customer Service & Account Support
- Act as a key point of contact for customers, Account Managers, and internal departments including Sales, Logistics, Finance, and Supply Chain.
- Provide customers with order updates and delivery information.
- Resolve routine customer enquiries relating to product availability, deliveries, and general support.
- Assist with customer claims, returns, and credit note processes in collaboration with relevant teams.Administration & Back Office Support
- Maintain accurate records and documentation relating to customer contracts, agreements, promotional activities, and new product listings.
- Support marketing administration activities.
- Work closely with the finance team regarding invoices, payment tracking, and credit control activities.
- Ensure systems and records are updated accurately and efficiently.
To be successful in this role, you will have:
- Previous experience in a Sales Support, Customer Service, Sales Administration, or similar back office role.
- Experience within FMCG, retail, or another customer focused environment would be highly advantageous.
- Strong Microsoft Office skills, particularly Excel, Word, and PowerPoint.
- Recent SAP experience, including order processing, stock interrogation, and purchase control, would be beneficial.
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