Business Support Officer
About the Role
We are pleased to offer a 9-month fixed-termopportunity fora Business Support Officer to join our team at LV=.
As a leading UK life and pensions mutual insurer with a proud history dating back to 1843, we exist to help people live financially confident lives protecting their income while they work and maximising it when they stop. Today, over one million members and customers trust us to look after their futures, families, and finances.
Joining us means becoming part of a team that puts our members, customers, and advisers at the heart of everything we do.
Were committed to creating an inclusive culture where colleagues can thrive. We are proud to have built a workplace where our colleagues feel welcomed, respected, supported, and valued reflected in our recognition as one of the Financial Times UKs Best Employers in 2025 and 2026.
We celebrate individuality and believe our differences make us stronger, so bring your true self and help shape the future of LV=.
Working within the LV= Retirement Advice Solutions area, you’ll focus on providing pre and post-completion support to customers and colleagues, enabling financial advisers to deliver their advice offerings effectively, and pension funds to be released in accordance with regulations.
Key Accountabilities
- Provide administrative support to both the financial advisory and non-advisory teams.
- Complete sales fulfilment for retirement products, ensuring SLAs are met.
- Oversee applications moving from ‘submitted’ to ‘issued’ status (including liaison with customers, Financial Advisers and third-party pension providers via phone and email.
- Gather relevant pension scheme information at pre-application stage to support advisors, and log details onto back-office systems accurately.
- Create and distribute packs for customers, ensuring all relevant paperwork is included.
- Complete ad-hoc tasks to support the success of the business area (typically admin and telephony).
- Ensure work is completed in line with LV= compliance procedures.
- Book and schedule ongoing reviews, and complete any follow-up tasks.
About You
- Strong communication and listening skills.
- Ability to build positive working relationships.
- Excellent customer service experience.
- Self-motivated and organised.
- Able to learn quickly.
- Strong literacy and numerical skills.
- CF4 – desirable but not essential.
- Some knowledge of MS Office and Adobe desirable.
- Attention to detail.
Rewards & Benefits
This role is a Band B in the LV= salary structure.
At LV= Life and Pensions, youll go above and beyond to do the right thing for our customers. Well reward your hard work with an attractive, competitive salary and benefits package, which includes:
- 26 days’ holiday increasing after two years of service to 28 days
- The opportunity to buy or sell up to five days of holiday
- An annual bonus scheme based on company and personal performance
- Flexible benefits, including a cycle to work scheme, personal accident insurance, critical illness cover, private medical insurance, and dental insurance
- Competitive pension scheme – LV= Life and Pensions will double-match the amount you pay, up to 14% (subject to National Minimum Wage requirements)
- Group Life Assurance of four times your basic pay to your dependents (youll have the option to increase this to 8 x cover)
- Group Income Protection, if you enroll into the pension scheme and reach 5 years of service
- Employee Assistance Programme (EAP) service for support when you need it
- Virtual GP service
- Shared parental leave
- Up to 20% discount on our life products for you and your immediate family.
Please note all salary sacrifice benefits are subject to National Minimum Wage requirements i.e. you are unable to select any benefits that would reduce your base pay below the minimum wage threshold.
Please note that your base band benefits will not change if you are offered this role as a secondment (internal candidates only).
Were proud of our inclusive culture at LV= and, as an equal-opportunity employer, we continually work to remove unconscious bias from our recruitment process. We value our colleagues for what they bring to our team regardless of any protected status or characteristics they may have. Talk to us about flexible working as part of your application; if its right for you, our members and customers, and our business, then well do everything we can to make it happen.
Go on, bring your true self to LV=.
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