Senior Manager, Customer Services – Multisite Leader (Hybrid)

Bupa is seeking an experienced Operational Senior Manager Customer Services to lead a large-scale customer service operation supporting Personal, Company and Small Corporate PMI customers.

You will oversee a multi-site team of around 400 colleagues across locations and drive service excellence, process improvements, and a high-performance culture aligned with Bupa’s values. Hybrid working is available with 3 days WFH.

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