Counter Business Manager

Overview

In this role you will lead the Charlotte Tilbury brand experience at the John Lewis Exeter store, driving KPI achievement and energizing your team to excel. You will champion a truly memorable customer journey, turning shoppers into brand ambassadors and delivering the magic CTB is known for. You will coach and develop your team through on-the-job training and ongoing support, while collaborating with cross-functional partners to uphold brand standards. This is a growth-focused, regional leadership role that shapes in-store excellence and customer impact.

Pay / Benefits

• Region-specific magical benefits
• Structured induction programme Start of a Dream
• Structured career development support
• Wellness and Assist Programs
• Regular social connects with colleagues

Responsibilities

• Create and drive an exceptional Charlotte Tilbury brand experience in-store and exceed KPI targets
• Lead and coach the store team to deliver best-in-class customer service and sales performance
• Provide ongoing training, mentoring and development for staff
• Collaborate cross-functionally with retail teams and head office to align on initiatives and standards
• Act as a customer experience advocate to turn shoppers into CTB ambassadors

Key requirements

• Proven management experience at Deputy Manager level or above
• Track record of delivering exceptional results (KPI focus)
• Experience in fast-paced environments such as beauty, retail or FMCG (preferred)
• Strong leadership to inspire and empower a team
• Highly organized, problem solver with an innovative mindset
• Ability to adapt style and implement processes and routines

• Leadership
• Coaching and mentoring
• Collaboration and cross-functional influence
• KPI achievement and analytics
• On-the-job training and staff development
• Store operations and process implementation

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