Complaints Case Officer – Legal

A well-established professional regulatory body in Belfast is looking for a Complaints Case Officer to join its Professional Conduct team. You will investigate and assess complaints about the service provided by legal professionals, and support an independent committee that makes the final decisions.

This is a great move for someone with investigation, complaints-handling or legal experience who wants to build a career in a regulatory setting.

What youll do

• Manage your own caseload of complaints, from first acknowledgement through to final determination
• Carry out initial assessments and investigate complex, sensitive and sometimes contentious cases
• Gather, analyse and weigh evidence, and decide how each investigation should proceed
• Write clear, evidence-based reports with recommendations, and present your findings to an independent committee
• Draft formal correspondence and documentation
• Handle enquiries from members of the public, legal professionals and third parties by phone and in writing
• Keep accurate, secure case records on the CRM system, and produce statistics and ad hoc reports for management
• Help improve internal procedures, and contribute to team and project work

What were looking for

Essential

• A law degree plus at least 2 years relevant experience, including formal investigation
• OR at least 5 years relevant experience, including formal investigation
• Excellent analytical skills, with the ability to pick out key facts from large volumes of material
• Excellent written communication and drafting skills
• Strong interpersonal and verbal communication skills
• Strong time management, able to prioritise and work well under pressure
• Sound judgement and the ability to follow established procedures and policy
• Confident working independently and as part of a team
• Proficient in Microsoft Office (Word, PowerPoint, Excel), with strong IT and typing skills

Contact

Nicky Strutt

WHJS1_NI

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