Customer Account Manager
Location: Rathfriland, Co. Down (Office-based)
Salary: £35,000 per annum, plus profit share and annual bonus
Hours: Full-time, 8.00am-5.00pm Monday – Friday
About the Company
Happy Jobs NI have been exclusively retained to recruit a Customer Account Manager for a growing manufacturing company based in Rathfriland. Passionate about delivering quality products and exceptional customer service, the business is seeking a dedicated and personable individual to look after existing customer accounts and ensure every interaction runs smoothly from start to finish.
This is an exciting opportunity to join a business that values integrity, collaboration and strong customer relationships. The role offers excellent opportunities for professional development and career progression for someone keen to build a long-term career within a supportive team.
The Role
This is a varied and fast-paced position at the heart of the customer service team. The successful candidate will manage an allocated portfolio of existing customers, becoming a familiar and reliable point of contact for enquiries, quotations and orders.
Alongside handling incoming calls and emails, they will proactively check in with customers, using previous order information to anticipate requirements and help ensure customers have the stock they need.
The role also involves recognising opportunities to recommend additional products or suitable alternatives where these would benefit the customer. Close collaboration with purchasing, operations, delivery and finance colleagues will be essential to ensuring a responsive and accurate service.
Key Responsibilities
- Build and maintain strong relationships with an allocated portfolio of existing customers.
- Handle incoming customer enquiries by telephone and email, providing prompt and helpful responses.
- Make regular check-in calls to existing customers, anticipating reordering requirements and following up on outstanding enquiries.
- Prepare accurate quotations and follow up with customers to convert enquiries into orders.
- Process and coordinate orders, liaising with colleagues to confirm stock availability, accuracy and delivery arrangements.
- Recommend complementary products, alternatives or order quantities where these offer value to the customer.
- Identify customers with more complex requirements and refer opportunities to the relevant sales colleagues.
- Work across departments to resolve queries, manage returns and keep customers informed.
- Maintain accurate customer records and provide regular reports on account activity.
About You
The ideal candidate will enjoy engaging with people, take pride in delivering a reliable service and be comfortable managing a busy workload.
Previous customer service experience is essential, with applications welcome from candidates across all industries. Strong communication skills, attention to detail and a willingness to learn the company’s products are central to the role.
The successful candidate will be organised and confident using IT systems, with the ability to interpret customer records and order history. They will also demonstrate integrity, a collaborative approach and the determination to follow enquiries and agreed actions through to completion.
Previous experience as a Customer Service Executive, Customer Account Executive, Sales Administrator, Internal Sales Executive or Account Manager could provide a strong foundation for this opportunity.
Salary and Benefits
- £35,000 per annum.
- Profit share and annual bonus.
- 24 days’ annual leave plus 10 statutory holidays.
- Free lunch.
- Opportunities for professional development and career progression.
How to Apply
Simply apply now with your CV and a member of the Happy Jobs NI team will be in touch to discuss the opportunity and next steps.
Applications will be reviewed on a rolling basis, and the vacancy may close early if a suitable candidate is selected. Early application is encouraged.
Skills:Customer Service Account Management Customer Relationship Management Sales Support Order Processing
Benefits:Profit Share Bonus Free Lunch Pension
WHJS1_NI
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