Customer Service Advisor – Motor Trade

VANRATH have partnered with one of Northern Ireland’s most established car dealerships. The organisation is recruiting a Customer Service Advisor position, ideally coming with a background in the motor/automotive trade.

Both Senior and Junior positions available.

Permanent role.

Place of work is Newtownabbey

Salary

Negotiable (Dependent on experience) + Fantastic benefits + Progression Opportunities

Responsibilities:

• Drive a high standard of customer care across a diverse customer base
• Manage the relationship between customers and the dealership, acting as the key point of contact
• Oversee the service process from booking through to handback, ensuring efficiency and accuracy at every stage
• Go beyond standard processes to deliver an exceptional customer experience
• Present value-added products and services to customers, promoting the full range in a professional and ethical manner

The Ideal Candidate:

• Experience in a service advisor, service receptionist or similar customer-facing aftersales role (or strong transferable experience)
• Comfortable handling sensitive and confidential information
• Excellent communication and interpersonal skills with proven experience resolving customer complaints

Skills:Aftersales complaint handling customer relationships service advisor dealership aftersales upselling

Benefits:fantastic benefits package

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