Senior Manager, Service Reliability/Software Engineering

Overview

As Senior Engineering Manager, you guide the Discover Operations and Sustainability Engineering teams to keep PlayStation Store platforms reliable, scalable, and cost-effective. You’ll partner with product, architecture, security, and program management to ensure readiness for everyday demand and major launches. You’ll drive proactive, data-driven operations using AI/ML trends while reducing technical debt and lifecycle risk. This role offers impact across the PlayStation ecosystem, shaping how customers discover and engage with content at scale.

Responsibilities

• Own reliability, availability, performance, and health of Store platforms (Catalog, Entitlements, Search, Storefront).
• Evolve SRE practices: observability, SLOs/SLIs, capacity, resilience, automation, incident management, readiness.
• Collaborate with development teams to bake operability into software lifecycles and reduce risk.
• Lead operational readiness for major launches, seasonal events, and high-traffic moments.
• Drive incident learning, automation, and systemic remediation to reduce toil and improve resilience.
• Oversee Sustainability Engineering to modernize platforms, address debt, and retire legacy tech.
• Leverage telemetry and AI/ML to identify risk and enable proactive operations.
• Develop roadmaps balancing immediate needs with long-term reliability and sustainability investments.
• Recruit, mentor, and develop engineers and engineering leaders while fostering ownership and customer focus.
• Build cross-functional partnerships and communicate health, risk, priorities, and investments to leadership

Key requirements

• Significant experience leading software engineering, SRE, production engineering, or technical operations teams for large-scale distributed systems.
• Experience managing high-performing teams including line managers and senior engineers.
• Strong understanding of SRE principles: availability, SLOs/SLIs, observability, incident management, capacity planning, resilience, automation.
• Experience operating high-volume, customer-facing platforms where reliability impacts business.
• Technical background to discuss system design, scalability, reliability, and tradeoffs with engineers and architects.
• Experience partnering with software development teams to improve operability and readiness.
• Proven ability to lead through complex incidents and drive systemic improvements.
• Experience developing and executing multi-quarter technical strategies and roadmaps.
• Strong communication and cross-functional leadership for technical and executive audiences.
• Experience with cloud-native technologies such as AWS, Kubernetes, Terraform, CI/CD platforms, and observability tooling.

• Strong communication
• Cross-functional leadership
• Ownership and accountability
• AWS
• Kubernetes
• Terraform

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