Help Desk Service Controller
We currently have a vacancy for a Help Desk Service Controller, based in our Belfast premises.
Job Duties
Working in a dynamic department and key to the smooth running of the business, the successful applicant will be involved in a variety of day to day activities within the service department. The role involves receiving customer support requests, despatching calls to our team of field-based engineers and related administrative work.
Youll be at the centre of our service operation, the link between our customers and our team of field engineers across NI.
Day to day you will:
- Manage customer support requests by phone, email and online.
- Allocate calls to the right engineer, ensuring customers are looked after quickly.
- Keep customers updated regarding the progress of their call, our response and its resolution.
No two days will be the same. Youll have the satisfaction of knowing your work makes a real difference to our customers and your colleagues.
Requirements
- An all-round lovely person with a great sense of humour.
- A background in customer service.
- Enjoys working in a communicative and collaborative environment.
- Good organisation skills.
- Excellent IT literacy.
- Calm, friendly and good-humoured.
- Well organised, able to juggle priorities, and the ability to follow things through to their conclusion.
- Confident using computers and business systems.
- A team player who communicates clearly.
Qualification/Experience
Previous experience of a similar role would be preferred but not essential as full training will be provided. Good numeracy and literary skills, GCSE Maths and English (or equivalent) are essential.
Experience in a similar role is welcome but not essential. We value both life experience and work experience, with full training being provided.
In Return We Offer
- The support of the industry leader, a competitive salary and secure future for a candidate determined to build a successful long-term career.
- On-going training and personal development.
- A Good Attendance Bonus.
- Life Insurance Cover.
- Company pension scheme.
- Free Parking.
- Volunteering leave policy.
- 24 days Holiday + Statutory Holidays.
- 8:45 to 17:00 Monday to Friday, lunch 13:00 to 13:45.
- A secure, permanent role with an established industry leader.
- Regular hours: Monday to Friday, 8:4517:00, with no evenings or weekends.
- Attendance bonus.
- Ongoing training and development.
- Volunteering leave.
If youre looking for a stable, rewarding role where your experience is valued, wed love to hear from you.
WHJS1_NI
…