Are you passionate about making operations run smoothly, turning data into insight, and driving improvements? At The Cambridge Building Society, we’re looking for a Business Support Manager to help our Customer Experience teams deliver exceptional service through effective planning, reliable systems and smarter ways of working.
You’ll lead workforce and capacity planning across our customer-facing channels, develop insightful performance reporting, and coordinate suppliers, procurement and contracts. Working closely with colleagues across the Society, you’ll help shape technology and telephony improvements, deliver operational change, and strengthen business continuity.
You’ll bring strong operational experience, excellent analytical and Excel skills, and the ability to turn complex information into clear actions. Organised, commercially aware and confident building relationships, you’ll enjoy solving problems, managing competing priorities and taking improvements through to completion – all with better customer and colleague outcomes in mind.
Salary and working hours
Starting salary £30,000.00 per annum
Monday to Friday 8:45am – 5:00pm (36.25 hours per week)
5 days per week from our Branch locations
Come and join a thriving independent mutual, where your contribution will help our customers.
#J-18808-Ljbffr…