Business Support / Admin Officer

Information Request Officer

Taunton

Contract

£13.90 per hour

Our client is looking for an experienced Information Request Officer

The Information Request Team is part of the Information Governance Team which has a flexible structure to meet the needs of the organisation. The post holder is expected to work across a range of duties as part of the Information Request Team, as required by the Team Leader or Service Manager, and other members of the team.

• Using iCasework (software), the Information Request Officer manages, responds and processes requests within statutory guidelines and within set timescales.
• Assesses the request against guidance to make sure the request is clear, liaising with customers to clarify information if required and ensures a good quality response.
• Evidences and appropriately articulates the public interest and prejudice test when required by legislation to support the use of qualified exemptions.
• Ensures charges are levied to the Information Requester, if appropriate.
• Identifies any probable vexatious or repeated requests and reports this to the Team Leader.
• Works with the service department to ensure that they locate all paper and electronic records held that relates to particular requests.
• Develops and maintains the disclosure log on the website.

Essential

• Experience of following processes and assessing material for appropriate disclosure
• Working with confidential cases and documents, respecting the need for confidentiality at all times
• Dealing professionally with customers and building good working relationships with officers and managers
• Analysing, organising and presenting information to a high standard
• Knowledge of data protection
• Ability to interpret and apply legislation where necessary
• Ability to prepare files, sometimes of a complex nature, involving highly sensitive and confidential information.
• Must have a good range of IT skills and ability to use the Microsoft package and ability to learn new software such as Adobe PDF
• Excellent attention to detail and ability to work with a high level of accuracy
• Ability to organise own work, and multiple tasks at once
• Ability to speak fluent English as stated in Part 7 of the Immigration Act (2016)

Colbern Limited along with our clients are an equal opportunities employer

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