Data Analyst – Cyber

Hybrid

A global cyber security company is hiring a Senior Data Operations Analyst to turn customer data into insight for its Customer Success teams. You’ll own CS reporting, keep customer data accurate, and lead hands-on work with AI and LLMs to make the teams more effective.

What you’ll do

• Build and own Customer Success reporting in Power BI and Planhat, from leadership dashboards to day-to-day views.
• Analyse product usage, engagement and retention data to answer business questions.
• Write SQL in Snowflake and keep customer data accurate across systems.
• Roll out AI features in Planhat and build use cases on the company’s in-house LLM, including prompt design and maintaining the knowledge sources the AI draws on.
• Run and improve the Customer Success platform (Planhat), processes and documentation.
• Train CS teams on tools, reporting and AI, and present insights to leadership.

What you’ll bring

• 3+ years as a data, business or operations analyst.
• Strong SQL (ideally Snowflake) and Power BI skills; Python a plus.
• Experience with a Customer Success platform (Planhat, Gainsight or similar) and/or Salesforce.
• Practical experience using AI tools or LLMs in a business setting.
• Good grasp of SaaS metrics such as ARR, renewals and health scores.
• Clear communicator who can turn data into recommendations for non-technical audiences.

Skills:sql data analyst

Benefits:Work From Home

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