Digital Operations Specialist – London
“You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It’s the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.”
Employment Type: Full Time, RegularDepartment: nullNumber of Positions: 1Join Us as our Digital Operations Specialist – ABOUT THE ROLE:You will help bring IKEA’s growth goals to life through technology.As our Digital Operations Specialist, you will play a key role in delivering business continuity by providing specialist skills with minimal supervision, supporting efficiency and meeting business demands. Offering high-level IT support to the country, implementing projects and deployments as need-ed, operating within a global digital organisation, adhering to global routines and guidelines to maximise impact. This role supports both our Reading and Southampton units and some travel will be required. WHAT YOU NEED TO HAVE: Practical experience in digital operations, IT support or physical IT infrastructure who can work on their own, handle responsibilities and keep things moving across a large and changing market that includes a store, connected smaller business units and new openings. Is comfortable using modern digital tools and has a good level of AI literacy, with curiosity to understand how emerging technologies can support daily operations and better ways of working; Understands how reliable digital products and services support co-workers, customers and business continuity, even without deep previous knowledge of the IKEA business; Is organized in prioritising, identifying and resolving operational issues in a structured way, balancing urgency, impact, and available resources; Works in a well-organised way, taking responsibility for planning, follow-up and execution while knowing when to involve the right stakeholders; Communicates clearly with technical teams, business stakeholders and external partners, making complex topics easy to understand and act on; Is curious, open to learning, and willing to learn the IKEA digital landscape, standards and ways of working. Formal certifications or specific courses are welcome, but not a requirement. WHAT YOU WILL DO DAY TO DAY: Manage the lifecycle of all digital foundation assets in the country within a defined region, aligned with the Ingka standard operating procedures to secure standard solutions across countries. Provide technical support, problem-solving and diagnostics of the digital foundation products for the many co-workers in our physical location in a customer experience led way while prioritising those to business needs. Effectively support efficient on-site project implementation efforts in the markets for new digital products by active stakeholder management, procurement and standardised technical implementations Perform preventive maintenance and routine activities, provide input on digital product at risk of downtime, and contribute to the creation of financial and technical measures to identify and avoid potential business interruptions Travel frequently between sites to support stores and connected business units, follow up local needs and stay close to operational reality WHAT YOU NEED TO KNOW: Starting Salary from 32,000 per annum Full-Time, 39 hours per week, Monday to Friday Location: Covering Reading & Southampton, based in our Reading store. Apply Now Provide us with your CV and a covering letter explaining your motivation for your application. Apply by: Sunday 22nd November 2026 Shortlisted candidates will be invited by email to attend a virtual video interview. We are unable to accept applications made via email and encourage you to apply online as soon as possible. For any advice or support, email Janice.chalkley@ingka.ikea.com and I will be happy to help! At IKEA, our co-workers bring unique ideas and talents to work every day. We offer a variety of benefits to suit their and their familys everyday needs. Discover the wonderful IKEA experience and the many reasons to become one of our co-workers: Good reasons to become one of our co-workers – IKEA WE CARE FOR THE PEOPLEIt takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace….