Business Operations Team Manager

Job Description

Job Descriptionnn

Team Manager Business Operations

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Working Monday to Friday 37.5 hours per week

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Ashford – Hybrid working – 2 days per week working from home

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£33,913 Excellent benefits & career development

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We are recruiting a Team Manager to join the Business Operations Team at our Ashford office, on a full-time basis. As a Team Manager, you will be responsible for leading and overseeing a team of coordinators to achieve organisational goals and objectives. Your primary role will be to provide guidance, support, and direction to team members, fostering a collaborative and high-performing work environment.

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Key Accountabilities & Responsibilities

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• Serve as the main point of escalation for the team.

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• Provide administrative support, data delivery, and account management.

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• Process improvement by assessing workflows to identify areas for simplification. Streamline procedures and implement best practices.

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• Attend and represent the department at business and customer meetings.

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• Generate and evaluate regular and on-demand reports for business and customer-related data, ensuring timely delivery.

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• Conduct regular team meetings, one-on-one sessions, and CMPs.

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• Ensure compliance with company policies by managing all HR processes.

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• Coach and mentor team members to support their professional growth.

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• Create training and induction plans to facilitate employee development.

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Knowledge, Skills, Experience

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• Proven experience in a leadership or managerial role

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• IT literacy in SAP BW Microsoft Office

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• Strong interpersonal and communication skills

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• Excellent problem-solving and decision-making abilities

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• Ability to motivate and inspire team members to achieve goals.

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• Strong organisational and time management skills

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