Job Title:Business Systems Manager
Salary Banding:£50,000 – £55,000 (DOE) + Bonus
Contract Type: Full Time, Permanent
Location:London (Head Office) 4 days per week +regular travel across the UK&I
Be part ofSomething Big. Join the Wingstop Team!
At Wingstop, we arenot just in the chicken business, we are in the flavour business. Our focus ison delivering exceptional experiences and memorable moments for both ourcustomers and our team.
We have beenrecognised for our commitment to excellence earning accolades such as (SundayTimes Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remainssimple: BRING THE FLAVOUR.
Benefits, Perks& Vibes
At Wingstop, webelieve in rewarding and investing in our people.
- Annual Bonus – 15% base with opportunity of stretch (based on personalperformance and business performance)
- LTIP Bonus – opportunity to join our Long-Term Investment Plan from Year3 of Employment
- Enhanced holiday allowance – (25 days + Bank Holidays + Birthday Off)
- Enhanced company sick pay – (2 weeks full pay) 12 Month Rolling
- Enhanced Employer Pension Contributions
- Enhanced Family Friendly leave
- Private Healthcare – Vitality at Work
- Octopus EV Scheme – Optional Electric Vehicle Salary Sacrifice Scheme
- Employee discount -(50% Mon–Thurs, 20% Fri–Sun)
- Stream – access your pay early & multiple discounts off retailers,gyms etc…
About the Role
Support for restaurants and the business
- Share responsibility for supportingrestaurants and head office with the IT Delivery Manager, working as oneteam so issues are picked up quickly and nobody is left waiting.
- Be the go-to expert for our businesssystems, helping restaurant teams and head office colleagues withquestions, issues and how-to queries.
- Triage and resolve business systemsissues, escalating to the right supplier when needed and following throughuntil they’re fixed.
- Support new restaurant openings, makingsure business systems are set up, tested and ready to trade, and that newteams know how to use them from day one.
- Spot recurring issues and work withsuppliers and internal teams to fix the root cause, not just the symptom.
- Create simple guides, FAQs and training soteams can use our systems confidently, including for new starters and newfeatures.
- Work with Operations to understand howsystems are used on shift, so restaurant teams’ needs shape changes andpriorities.
Day-to-day suppliercoordination
- Manage the day-to-day working relationshipwith our business systems partners, including Zonal, QSR and Vitamojo:logging, chasing and tracking issues and requests.
- Make sure suppliers deliver on agreedactions and timelines, escalating to the Technology Director where needed.
- Support the Technology Director insupplier reviews, with a clear view of open issues, service levels andupcoming releases.
One front door forthe business
- Set up and run a simple, clear process forhow teams raise requests, changes and issues with our systems suppliers,so contact is coordinated rather than ad hoc.
- Gather and assess requirements fromOperations, Finance, Marketing, Supply Chain, People and other teams, andturn them into clear briefs for suppliers.
- Prioritise competing requests withstakeholders, balancing business value, cost and effort.
- Keep stakeholders updated on the status oftheir requests and what’s coming next.
Change and systemownership
- Act as business owner for our corerestaurant and head office platforms, understanding how they’re configuredand how they fit together.
- Manage change requests, supplier quotesand release schedules, making sure changes are tested, approved andcommunicated before they reach restaurants.
- Coordinate system configuration changes,such as menu, pricing and promotions, between suppliers and internalteams.
- Spot opportunities to get more value fromexisting systems and reduce duplication, cost or manual work.
- Support our Ops Excellence and Innovationteams, helping them shape, trial and roll out new ideas and processimprovements through our business systems and partners.
- Maintain clear documentation: a systemsmap, supplier contacts, escalation routes and key processes.
Working across theTechnology team
- Work closely with the IT Delivery Manageron support and with the Technical Project Manager on projects, handingover cleanly when a request becomes a project.
- Support the response to majorsupplier-related incidents affecting restaurants, and lead post-incidentreviews with partners.
- Keep the Technology Director updated onrecurring issues, supplier performance, risks and opportunities.
What You’ll Bring
Essential
- 3+ years’ experience in a businesssystems, application support or IT service role, supporting users acrossmultiple sites.
- Experience working with third-partytechnology suppliers day to day: logging and chasing issues, coordinatingchanges and keeping them to agreed service levels.
- Experience in a multi-site hospitality,QSR or retail environment, ideally working with restaurant or retailsystems such as EPOS, stock, ordering or kitchen platforms.
- Able to gather business requirements andtranslate them into clear briefs for suppliers and technical teams.
- Comfortable with change control, testingand release processes.
- Strong stakeholder management, with theconfidence to prioritise, push back and say “not yet” whenneeded.
- Service-focused, patient and practical,with a genuine interest in making things run more smoothly for the peopleusing our systems.
- Clear, concise communicator, written andverbal.
- Willingness to travel regularly torestaurants across the UK.
Desirable
- Hands-on experience with Zonal, QSR,Vitamojo or similar restaurant technology platforms.
- ITIL Foundation or a supplier managementqualification (for example CIPS).
- Experience setting up a request and changeprocess, or building guides and training for business systems users.
- Understanding of integrations and dataflows between restaurant systems and delivery platforms such as Deliveroo.
- Familiarity with service management toolssuch as Jira, ServiceNow or Freshservice, and the Microsoft 365 suite.
- Full UK driving licence.
Commitment toDiversity and Inclusion
We celebrateindividuality and are dedicated to fostering a diverse and inclusive workplace.As an equal-opportunity employer, we are committed to creating a supportiveenvironment for all.
If you require anyadjustments during the recruitment process to perform at your best, please letus know – we’re here to assist you.
AI Disclaimer
AI can be a usefultool and we understand many candidates use it for support. That said, we’rereally interested in you, not an AI-generated version of you. We want to hearyour voice and understand your real experience.
Applications orinterview tasks that rely heavily on AI may not give us an accurate picture ofwho you are. Bring your authentic self to the process – that’s who we’reexcited to meet.
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