VP Practices Client Leader

Overview

In this role, you lead client engagements to reimagine operations through intelligent automation, AI agents, and business orchestration. You will align cross-functional teams to deliver measurable business outcomes and guide transformation from strategy to execution. You’ll shape platform-agnostic solutions across automation, AI, and digital experiences in collaboration with executives. This is a senior, market-facing role focused on driving impact, governance, and scalable transformation.

Responsibilities

• Engage senior client executives to identify automation and AI-driven transformation opportunities
• Develop client-specific strategies for intelligent automation, orchestration, and digital experience transformation
• Advise on the balance between deterministic automation, reasoning agents, and human decision-making
• Translate AI/automation trends into practical strategies and investment plans
• Identify cross-functional processes for orchestration across people, AI agents, data, and systems
• Shape future-state operating models to reduce fragmentation and process debt
• Define practical strategies for incorporating AI agents and determine where reliable agents are preferable
• Design operating models where humans and agents collaborate within shared context
• Help clients establish governance, observability, security, and cost discipline for enterprise AI agents
• Promote experience transformation aligned with business intent and process simplification
• Provide platform-agnostic guidance across multiple automation and AI technologies
• Identify opportunities for platform consolidation, modernization, and rationalization
• Lead strategic pursuits, executive presentations, and revenue growth across the practice
• Industrialize client solutions into reusable capabilities and define offerings and services
• Maintain executive relationships with strategic partners and identify joint go-to-market opportunities
• Ensure delivery remains aligned with original business intent and measurable outcomes
• Establish clear business outcomes, success measures, and transformation objectives during pursuit
• Provide executive oversight for programs and intervene to mitigate delivery risks
• Support continuous modernization of automation estates to reduce technical debt

Key requirements

• Senior-level client-facing experience in automation, AI, or digital transformation
• Ability to converse with COOs, CIOs, operations leaders, and enterprise technologists
• Experience originating and growing business through strategic opportunities and executive presentations
• Proven capability to lead cross-functional teams across consulting, engineering, and delivery
• 10-15 years of relevant experience
• Track record of transforming business operations and customer/employee experiences through automation

• strategic thinking
• executive communication
• cross-functional collaboration
• Pega
• Camunda
• UiPath

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