Elective Admissions Manager

Overview

In this role you lead elective admissions operations to deliver safe, efficient and patient-centered services. You work with theatre, anaesthetics and preoperative teams to meet performance, productivity and quality targets, while supporting transformation and service development. You will oversee systems for admissions, scheduling and referrals, drive improvements, and deputise for the relevant manager in meetings. You contribute to strategic planning, governance and reporting to sustain high-quality care across multi-site settings.

Responsibilities

• Provide operational leadership for Elective Admissions ensuring safe, efficient, patient-focused services meeting quality, performance, access, productivity and financial targets
• Monitor activity, identify risks, implement corrective actions and escalate issues
• Support elective recovery, service transformation, budget management, workforce recruitment and development
• Lead projects, service redesign, capacity planning and SOP development for data quality, patient tracking and performance reporting
• Line manage administrative staff including recruitment, induction, appraisal and development
• Support clinical governance, health and safety, risk management, complaints and patient feedback for continuous improvement
• Act as system administrator/super-user for Elective Admissions systems and deputise for the manager at meetings
• Communicate effectively with patients, families, staff and stakeholders
• Visit and participate in meetings at multiple sites as required
• Ensure completion of mandatory training and adherence to Trust values

Key requirements

• Educated to a degree or equivalent experience
• At least 3 years NHS experience
• At least 2 years experience in outpatient booking processes and systems
• At least 2 years supervisory or team leader experience
• Understanding of 18-week RTT principles and measurement
• At least 3 years experience using PAS
• Ability to analyse and interpret data in PAS/HCR for RTT pathway management
• Knowledge of data quality impact on patient experience and national agendas
• Understanding of referral receipt to appointment booking and linkage to 18 weeks
• Confidentiality awareness
• Desirable: proactive improvement mindset
• Desirable: knowledge of clinical pathways
• Desirable: experience with information systems and in-house applications
• Desirable: e-RS familiarity

• Excellent communication skills (written and verbal)
• Leadership and people management
• Team player with collaborative approach
• Proficiency with Patient Administration Systems (PAS)
• Experience with HCR data and RTT pathway analysis
• Knowledge of 18-week principles and RTT measurement

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