Great with money advice and even better with people?
Were looking for two Money Management Officers, each working 24 hours per week, to provide practical, personalised support that helps our customers take control of their finances, maximise their income and sustain their tenancy.
Money worries can have a huge impact on someones life. Youll work closely with customers to understand their individual circumstances, offering budgeting guidance, completing financial assessments and helping them access the benefits, grants and other support they may be entitled to.
Using a supportive coaching approach, youll help each customer develop a realistic plan and build the confidence and skills to manage their money more effectively.
This is a varied, customer-focused role where youll support people in their homes, in the community, over the phone and digitally, adapting your approach to suit their needs.
Youll be a confident and compassionate communicator who can build trust with customers, including those who may be experiencing difficult or sensitive circumstances. Youll take a calm, practical and non-judgemental approach, helping people explore their options and make informed decisions.
Your background in housing, benefits advice or financial services would be particularly useful. An IMA qualification is preferable but not a dealbreaker, and wed also welcome a Level 3 CIH qualification.
Youll need a full UK driving licence, access to a vehicle, appropriate insurance for work purposes and this role is subject to DBS checking.
A few key points of the role:
- Providing tailored budgeting advice and financial assessments
- Helping customers maximise their income by supporting applications for benefits, grants and discretionary payments
- Working with customers to create achievable financial development plans
- Supporting customers to manage priority and non-priority debts and agree affordable repayment arrangements
- Negotiating with creditors and other organisations on a customers behalf where needed
- Working closely with our Income Officers and partner agencies to help prevent arrears and promote financial stability
Sounds like me, so what are you offering?
If youre successful, youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. Youll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing youre helping people and communities across our region to thrive.
Your weekly hours of work would be 37, Mon – Fri, paid monthly. You’ll get 25 days holiday plus bank holidays and concessionary days holiday at Christmas. We also offer great flexibility around business needs.
Were proud to be Investor in People Platinum award the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
To start your Futures Journey take a look at our Role Profile. Please note we may contact candidates or close the vacancy prior to the closing date.
Salary: 25,913 (Part Time 24 Hours)Location: Derby, DE74 2SA…